Job Openings

Led by Artistic Director Peter C Brosius and Managing Director Kim Motes, Children's Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 20 largest producing theatres in the United States. A winner of the Tony Award® for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge, and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work,  innovative education programs, and community partnerships.

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability status, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.  

Information on Internships can be found here.

Current Openings 
Overhire Carpenters and Scenic Artists
General Manager
Corporate Relations Manager
Payroll and Benefits Administrator
Senior Patron Experience Manager
Company Manager
Carpenter/Draftsperson
Corporate Sales Coordinator
Assistant Production Manager
Director of Community Partnerships and Inclusion
Front of House Associate 
Ticket Office Associate



Overhire Carpenters and Scenic Artists
 
Children’s Theatre Company is looking for overhire staff for the upcoming season.  Overhire are employed on an as needed basis which varies throughout the year based on the needs of each production. All overhire positions may range in both required experiences and length of commitment. These positions are covered by a collective bargaining agreement with IATSE Local 13 and are paid on an hourly basis.
 
CTC is seeking qualified overhire scenic carpenters to work in the scene shop. Position duties can include but are not limited to carpentry, welding, rigging, load in and strike.
 
CTC is also seeking qualified overhire scenic artists to assist in producing the paint and texture finishes for all scenic elements.
  
Please send application letter and resume to productionjobs@childrenstheatre.org


General Manager
 
Children’s Theatre Company is seeking a dynamic professional with a passion for the arts and/or youth development to serve as General Manager.  This senior level position is a key operations leader and contract negotiator for CTC with a focus on pursuing and driving national commercial, co-production and licensing opportunities and on solidifying operational aspects of the organization including facilities, IT and security.  Reporting to and working closely with the Managing Director, this position is an integral part of the senior leadership team and contributes to institutional planning, including guidance for annual and long term budgets and goals. 
 
POSITION SUMMARY
The General Manager is the key operations leader and contract negotiator for CTC with a focus on national commercial, co-production and licensing opportunities and on operational aspects of the organization including facilities, IT and security.  This position will develop and maintain relationships for commercial producing opportunities and co-productions/transfers. The General Manager will negotiate and facilitate the execution of contracts related to new projects and partnerships including commissioning and underlying rights agreements, licensing, royalties and rights agreements as well as commercial partnerships and most artist contracts. They will oversee and build the CTC licensing business known a Plays for Young Audiences which is poised for significant growth.
 
The General Manager also oversees and manages facilities including capital project planning and management, security and IT to ensure a well-run operation. In partnership with the Director of Finance, they facilitate the institutional budgeting process and participate in season planning and budgeting. In partnership with Production Manager, this position will manage union relationships with AEA, IATSE and AFM. They serve as the staff lead of the New Business Initiatives and Infrastructure Committees of the Board of Directors. They supervise the Manager of Plays for Young Audiences, Facilities Manager, IT Manager and Security Supervisor.
 
The successful candidate will find a fiscally prudent organization with a committed audience, a loyal patron base, and a Board of Directors that is dedicated to its mission and continuing success. In Artistic Director Peter Brosius, candidates will find a visionary director and impresario with a passion for engaging young people and their families through artists of the highest caliber. In Managing Director Kimberly Motes candidates will find a highly successful executive with significant experience in development, branding, marketing, finance, education, and team development.
 
ABOUT CHILDREN'S THEATRE COMPANY
The mission of Children’s Theatre Company is to create extraordinary theatre experiences that educate, challenge and inspire young people and their communities.
 
For over 50 years, Children’s Theatre Company (CTC) has created extraordinary theatre experiences that educate, challenge and inspire. The first theatre for multi-generational audiences to win a Tony© Award for Outstanding Regional Theatre, CTC has welcomed more than 11 million people and is one of the nation’s top 20 regional theatres. CTC is recognized as the nation’s premier theatre for multigenerational audiences serving over 250,000 audiences and artists annually and as a primary developer of new audiences for the arts.
 
During the 2018-19 season, CTC is producing eight productions in its main stage programming that include three musicals and four world premieres.  CTC productions feature leading directors, designers and Equity actors from the region and the nation, many of whom also work regularly on the stages of major LORT theatres in the area. Through our new play development program, CTC commissions, develops and brings new work to the stage advancing the canon of work for young audiences.  Over the past 20 years, more than 47 new works have been commissioned, developed and produced at CTC.  As a leader in the field, we are committed to ensuring our work has a future life through national partnerships, tours, transfers and licensing via our Plays for Young Audiences licensing division.  
 
CTC’s robust education programs annually serve more than 85,000 students ages 2-18. Theatre Arts Training serves nearly 5,000 arts learners each year to build theatre-making skills through sequenced classes during the school year and summer for students at all skill levels. Our nationally recognized Neighborhood Bridges program works in over 30 public school classrooms each year delivering three grade-specific curriculum tracks—Neighborhood Bridges (grade school), Building Bridges (kindergarten), and Early Bridges (preschool). Offering both an intensive, in-depth residency model and shorter, more flexible learning opportunities,
Neighborhood Bridges programs bring high-quality, research-based theatre arts and storytelling activities into the classroom, empowering students to become the storytellers of their own lives.  A new program, “Arts as Intervention” is a residency model aimed at supporting the healthy development of young children who have experienced trauma and/or toxic stress.  Our student matinee program offers special school-day performances that allow student groups to attend one or more of our six productions this year. 
 
ACT One is CTC's cohesive platform for access, diversity, and inclusion in our audiences, our programs, our staff, and our board. Three interdependent words of action guide our commitment to a future when our theatre is a home for all people, all families, reflective of our community: Access, Connect, Transform. CTC believes that the theatre can be a powerful force to illuminate connections, create common bonds, and to transform lives by building bridges to empathy, understanding, inclusion, and opportunity. ACT One creates specific programs and partnerships to include more people from a wider range of economic status, communities of color, people with disabilities, and sexual orientation and gender identity.
 
Under the strong leadership of Artistic Director Peter Brosius and Managing Director Kimberly Motes, the theatre is poised for growth organizationally and in its reach locally and nationally.  With an annual budget of over $13 million and an endowment of $13.1 million, CTC is financially solid with eight years of balanced budgets.  CTC has two theatre spaces: its 747-seat proscenium United Health Group mainstage, designed in 1974 by Kenzo Tange; and its flexible, 298-seat Cargill Stage, designed by Michael Graves. 
 
DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA
Minneapolis and the Twin Cities area has a thriving and vibrant arts scene.  The Twin Cities metro area is one of the largest theatre markets in the country, with over 200 theatres.  Minnesota year in and year out ranks near the top nationwide in federal and state arts funding and has a strong history of private arts philanthropy. 
The Twin Cities area is the second largest economic center in the Midwest and is annually ranked as a top area in terms of quality of life.  It is home to several restaurants and chefs who are James Beard nominees or winners.  The Minneapolis park system has been called the best-designed, best-financed and best-maintained in America. 
ESSENTIAL FUNCTIONS:
National Opportunities:
• Work closely with Managing Director, Artistic Director and Director of Artistic Development to actively develop, communicate and steward relationships with commercial producers and regional theaters to develop partnerships for enhanced new works/productions and for co-productions/transfers.
• Lead, oversee and direct Plays for Young Audiences, CTC’s play licensing business with focus on growing the business.
• Build and maintain excellent relationships with theatres and producers locally and nationally. Create opportunities to share CTC’s work with theatre leaders nationally.
 
Contracts:
• Negotiate and draft commissioning and underlying rights contracts, licensing, royalties and rights agreements, co-production agreements and enhancement agreements.
• Negotiate and create actor and stage manager contracts. Ensure consistency in all artistic contracts including creative team contracts in partnership with Production Manager. Review most institutional contracts.
 
Facilities:
• Lead the capital project planning process as well as maintain a list of capital needs and set priorities for infrastructure investment.
• Select, oversee and manage consultants and contractors for facilities studies, architectural design and construction related to building improvements.
• Oversee manager of IT to ensure systems are up to date with the needs of the organization. Ensure high level of service and attention to employee’s technology needs including training for existing tools. Ensure high level of security for CTC data.
• Oversee facilities manager and the regular building maintenance plans, vendor contracts and implementation of the plans.  Oversee vendor relationships and negotiate contracts including janitorial service contract.
• Serve as staff lead with Minneapolis Institute of Arts, and ensure a productive relationship in implementing master lease agreement and ongoing operational aspects that relate to our proximity.  Also oversee warehouse lease and owner relationship.
• Oversee security and lead review and refinement of security and safety plans including fire, tornado, severe weather and active shooter.  Manage security office to ensure training, clear communication of scenario plans. 
Unions:
• Become knowledgeable and maintain a complete understanding of Collective Bargaining Agreements for AEA, IATSE, and AFM.  Assist in the negotiation of those agreements, including serving as the main representative of CTC management to the AEA and SAG/ AFTRA. Serve as resource to Managing Director and Production Manager for negotiations of all other Collective Bargaining Agreements.
• Oversee the generation of compliance forms and reports/correspondence between CTC and the unions with which CTC has collective bargaining agreements.
Administration/Budgeting:
• Work with Managing Director, Artistic Director, Production Manager and Director of Finance on Season Budget. Oversee actor, facilities, IT and security budgets. Partner with Production Manger to create production budgets.
• Prepare work visa applications for foreign guest artists in partnership with company manager and production manager.
• Work with Director of Finance to oversee compliance on risk management portfolio and all insurance policies.  Work with Director of Human Resources on employee benefit plans.
• Supervise the Manager of Plays for Young Audiences, Facilities Manager, IT Manager and Security Supervisor. Supervise and manage key vendors.
• Serve as staff lead with New Business Initiatives and Infrastructure Committees of the Board of Directors. Attend all Board of Director meetings.
• Serve as a member of Senior Staff team, supporting and executing overall organizational strategy.
• Attend opening nights and special events.
• Other duties as assigned.

POSITION QUALIFICATIONS:
Education and Demonstrated Skills and Experience:
• Bachelor’s Degree required;
• Arts management experience;
• Experience negotiating a variety of contracts and moving contracts to closure;
• Experience with co-productions or commercial projects is preferred;
• Excellent verbal and written communication skills; strong interpersonal skills;
• Strong leadership, managerial, supervisory and consensus building skills; operations and strategic planning experience; a demonstrated ability to manage, mentor and motivate an effective team;
• Superior communication and interpersonal skills; effectiveness in written and oral presentation;
• Flexibility and capability to think creatively, communicate broadly and demonstrate solutions-oriented leadership;
• A keen eye for operational efficiency and optimal use of resources; the ability to plan, monitor, and manage budgets;
• Ability to work cooperatively to achieve common goals; support cooperation, collaboration and the sharing of information;
• Ability to provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement;
• Excellent quantitative skills and a proven ability to utilize analytical tools to make sound decisions; an ability to recognize opportunities, identify critical, high payoff activities and prioritize them to attain goals;
• Ability to work well under pressure and adapt easily to changing situations and priorities, exercise good judgment and stay focused on overarching goals;
• Strong understanding of facility management and capital project planning;
• Strong understanding of computer and constituent software. An understanding of and appreciation for the use of technology in monitoring progress, tracking and reporting;
• Ability to interact well with a variety of personalities and individuals including staff, patrons, Board members, high-level donors and commercial producers.
 
COMPENSATION
Starting pay for this position will be competitive with market pay for this position and will be commensurate with experience.  The range of benefits includes medical, vision and dental insurance, long-term and short-term disability insurance, life insurance, paid time off, and access to 403 (b) retirement plan.  
 
TO APPLY
Interested candidates are invited to submit a resume, cover letter and salary requirements to Andrew Robertson, Director of Human Resources via jobs@childrenstheatre.org.  Please include the name of the position for which you are applying in the subject line of the email.


Corporate Relations Manager
 
Children’s Theatre Company is seeking qualified candidates for the position of Corporate Relations Manager.  This is a full-time position with Monday through Friday office hours.  Benefits include medical and dental insurance, vacation and sick leave, eight paid holidays and a 403(b) retirement savings plan.
 
POSITION SUMMARY:
This position is responsible for implementing an effective, comprehensive and ongoing corporate sponsorship program on behalf of Children's Theatre Company. In addition to reaching a corporate sponsorships goal of $552,000, this position is also responsible for maintaining and growing a portfolio of small and mid-sized companies contributing to CTC’s overall corporate fundraising goal of $1.5M. Responsibilities include identification and research of prospects, relationship building, solicitation, and stewardship of corporate gifts and sponsorships. The Corporate Relations Manager also collaborates with Marketing and Audiences Services staff to coordinate events designed to cultivate and steward corporations.
Working under the supervision of the Associate Director of Development, Institutional Giving, the Corporate Relations Manager assists in the development of annual and long range plans for securing corporate gifts (specifically focusing on growing our base of support from smaller companies) and all sponsorships (program, show, and event). This position also cultivates prospects and maintains positive partner relationships with corporate contacts.
 
ESSENTIAL FUNCTIONS:
• With Associate Director of Development, Institutional Giving, identify opportunities and secure sponsorships for productions, programs, and events, including the annual Curtain Call Ball fundraising gala and Business and Arts luncheon
• Prepare sponsorship packets and other materials to support leadership and other CTC staff in soliciting high-level sponsorships
• Implement and improve systems to identify, solicit (often through in-person asks), steward, and recognize corporate sponsors/donors at all levels, with a focus on new donor acquisition
• Develop and implement creative methods of acquiring new corporate donors including personal outreach, direct mail, special events, and unique benefits packages
• Oversee event management services, when applicable, for corporate buyouts and large group clients
• Work closely with marketing department to establish creative benefit packages for corporate donors
• Coordinate benefit fulfillment for sponsors, including recognition, hospitality, and other benefits as appropriate
• Serve on the Curtain Call Ball committee
• Monitor industry trends and organizational progress, assess new business opportunities, and assist in developing strategic recommendations
• File timely contact reports, maintain accurate records, and provide updated information for database reporting as appropriate
• Serve as a member of the overall development team by collaborating with colleagues across disciplines on donor strategies
• Serve on committees and attend staff meetings as directed
• Accept and implement other specific assignments that advance the mission of the theater as required, such as building relationships with corporate employee resource or affinity groups

POSITION QUALIFICATIONS:
Experience
• Professional experience in a related field, preferably implementing customer service, sales, or fundraising plans
• Demonstrated experience in securing sales or financial contributions from corporations and small businesses including identification, cultivation, and solicitation
• Demonstrated experience in relationship management and stewardship
• Demonstrated experience in planning and implementing events
• Demonstrated ability to manage multiple projects, meeting deadlines and goals
• Proficiency in Microsoft Office applications
• Understanding of fundraising software; experience with Tessitura a plus
• Understanding of basic marketing and communications strategies and tactics
• Commitment to and enthusiasm for fundraising for theatre, youth services, and the arts
 
SKILLS & ABILITIES
• Energetic, highly-motivated worker with great people skills
• Strong ability to build and maintain relationships, including an aptitude for engaging and motivating others
• Entrepreneurial thinker with ability to make connections and maximize opportunities
• Ability to balance frequent meetings and events outside the office with day-to-day work demands
• Ability to work independently and as a productive member of the development team
• Excellent communication, presentation, and analytical skills
• Highly organized, with a strong attention to detail
• Ability to coordinate and prioritize multiple projects to meet deadlines in a fast-paced environment
• Mature judgment and ability to maintain confidential information
 
 TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.


 Payroll and Benefits Administrator
 
Children’s Theatre Company is seeking qualified candidates for the position of Payroll and Benefits Administrator.  This is a full-time position with Monday through Friday office hours.  Benefits include medical and dental insurance, vacation and sick leave, eight paid holidays and a 403(b) retirement savings plan.
  
POSITION SUMMARY:
The Payroll and Benefits Administrator is responsible for the coordination and administration of Payroll and CTC On-Boarding and Off-Boarding procedures, Employee Benefits, Worker’s Compensation, Liability Insurance, Unemployment Benefits, COBRA, and ACA documentation according to the procedures and policies of CTC and various government and private agencies. This position is also responsible for the administration and financial reconciliation of employee benefits, and for reconciling and reporting employee union dues.  Such administration includes information verification, data entry, account reconciliation, report generation, and problem-solving as needed.
 
ESSENTIAL FUNCTIONS:
Bi-weekly Payroll Processing:
Pre-Processing Procedures:
• Review online Payroll and Payroll Deduction Request Notices for completeness and enter into payroll application.  Maintain on-going records of said Notices.
• Receive and verify accuracy of payroll documents from department heads and other supervisors
• Review and verify accuracy of Payroll Preview for processing.
Post-Processing Procedures:
• Verify Data Entry accuracy of those reported on the Labor Distribution against the source documents (paper and electronic) and perform any account transfers that may be required.
• Produce Labor Distribution copies for department heads, transfer any adjustments made, and distribute them.
On-Boarding/Off-Boarding:
• Review online On-Boarding Notices for completeness and either process or route to HR Director when applicable.  Maintain on-going records of said Notices.
• Administer Background Checks for all staff, volunteers, interns and creative team members
• Coordinate/administer new hire paperwork sessions.  Create new hire paperwork file.
• Perform new hire set-up in HRIS
• Provide training and on-going support for staff using the HRIS software
• Off-boarding administration, including processing final check and vacation pay-out, terminate benefits, send termination info to IT and generating COBRA event with third-party vendor
• Produce accrual balances and benefits termination, last check amount data, etc. for employee termination documentation and
 
Benefits Administration:
• Employee Benefits Administration (Medical, Dental, Vision, Life, Flexible Spending Accounts, and 403b Retirement). Receive and verify enrollment and/or change forms. Process enrollments per carrier guidelines. Maintain employee enrollment records.  Update benefit deductions in HRIS.
• Worker’s Compensation Insurance Administration. Receive and verify completeness of Accident Investigation Form. Transfer information to fill-in PDF First Report of Injury Form, and submit Insurance Company. Follow up as required by employee and/or insurance company.
• Manage all Worker’s Compensation claims on an on-going basis (provide current workability reports, wage reports, act as liaison to all parties involved—employee, supervisor, insurance representative, etc.)
• Liability Insurance Administration. For volunteer incidents, receive and verify completeness of Insurance Company Claim Form. Complete form and submit to Insurance Company. Manage claims on an on-going basis as required by employee and/or insurance company. Motor Vehicle insurance is attached to this policy as well, which requires administering Motor Vehicle Records screening and maintaining list of CTC authorized drivers.
• Unemployment Administration.  Receive and verify Unemployment Compensation claim notification.  Manage notification requests from UIMN and provide information as requested. Participate in hearings as required.  Maintain quarterly benefits payments records.
• Maintain compliance with Affordable Care Act (ACA) legislation, which includes monitoring staff eligibility, maintaining accurate records for employee qualification periods, enrollment status, etc.

POSITION QUALIFICATIONS:
Competency Statement(s)
Knowledge of Accounting Principles, Payroll Policies and Procedures, Familiarity with government regulations relative to Employment, Knowledge of Benefit and Insurance Contractual specifications. Ability to process a variety of procedures in an organized and efficient manner. Ability to communicate with a wide variety of people about diverse issues in an effective, friendly, open, and positive fashion.
Position requires accountability, accuracy, adaptability, analytical skills, autonomy, communication skill (both oral and written) detail orientation, diversity orientation, ethical conduct, friendliness, honesty, good judgment, organization, problem solving ability, responsibility, tact, time management skill, and tolerance.
 
Experience
Experience in accounting/bookkeeping or benefits administration required.  Advanced degree in Accounting and/or Business Management a plus.  Experience in payroll processing and/or working in a not-for-profit environment is helpful.
 
SKILLS & ABILITIES:
Computer Skills
Familiarity with and competence in accounting and payroll applications (preferably Microsoft Dynamics and Paycom), Microsoft Word, Excel, and Outlook. Also, proficiency with Internet functions required.
 
TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.


Senior Patron Experience Manager
 
Children’s Theatre Company is seeking qualified candidates for the position of Senior Patron Experience Manager.  This is a full-time position with Monday through Friday office hours with occasional evening and weekend work.  Benefits include medical and dental insurance, vacation and sick leave, eight paid holidays and a 403(b) retirement savings plan.

POSITION SUMMARY:
In collaboration with the Director of Marketing and Communications, develop, lead and implement a patron experience strategy that delivers a superior, engaging experience for current and perspective patrons.  In pursuit of these goals make Children’s Theatre Company an industry leader in the areas of customer service and theater retail management.

ESSENTIAL FUNCTIONS:   
• Creates and implements a patron service philosophy that is reflective of the needs of our multigenerational and multicultural audience.
• Source items for the gift shop and concession stand, analyze profit margins, track sales and inventory to ensure sales goals are met and budgets are adhered to.  In addition to sourcing and budgeting the audience services manager should leverage the gift shop and concessions in a way that promotes CTC overall artistic brand and elevates the experience of coming to the theater.   
• Works with CTC staff to provide relevant and enjoyable audience engagement experiences in our two lobby spaces, the United Health Group lobby and the Cargill lobby.
• Stay aware of best practices in the service and hospitality field and develops a plan for continually training front of house and box office employees in those practices.  Empower and motivate employees to provide excellent customer service. 
• Process ticket office revenue and retail deposits, prepare sales reports and reconciliation reports for shows as requested, provide revenue tracking reports using Tessitura.
• Manage and lead the Safety and Security Supervisor with the goal of refining and updating safety practices.  Ensure all members of patron services clearly understand and can implement safety procedures. 
• Leads the Access and Inclusion programs which directly touch patrons.  Examples of this include our Sensory Friendly program, ASL services, etc.
• Handle patron concerns and issues with care ensuring a positive outcome for all involved parties.  Consistently monitor and improve our customer service policies to ensure that patrons feel like their evolving needs are being handled in the most effective manner possible. 
 
POSITION QUALIFICATIONS:
The ideal candidate for this position is results driven, analytical, and customer focused. 
 
Competency Statement(s)
• Emotional Intelligence – The ability to be recognize and manage your emotion, and the emotion of others, to achieve positive and mutually beneficial outcomes
• Supervisory Management Skills – Ability to manage and motivate others
• Project management skills – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff
• Adaptability - Ability to adapt to rapid pace in a changing workplace.
• Time Management - Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines
• Decision Making – Ability to make critical decisions while following company procedures.
• Budget – Ability to plan and work within budget parameters
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
 
 Experience:
• Customer service experience, preferably in the entertainment, museum, sports marketing or retail marketing industries
• A demonstrated desire to deliver industry leading customer service. 
• Comfortable with information technology and basic accounting principles
• The ability to simultaneously manage multiple people, tasks, projects, and deadlines
• Ability to work independently, set priorities and complete work on time and with accuracy
• A passion for the arts
 
SKILLS & ABILITIES:
  Computer Skills:
• Proficiency in Microsoft Office essential. Experience with Tessitura, or other data-driven ticketing systems helpful but not required.  
 
TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.


Company Manager
 
Children’s Theatre Company is seeking qualified candidates for the position of Company Manager.  This is a part-time regular position with a fluctuating workload that will average 30 hours per week.  This position is eligible for our part-time regular benefits package, which includes medical and dental insurance, vacation and sick leave, 8 paid holidays and a 403(b) retirement savings plan.
 
POSITION SUMMARY:
The Company Manager provides a welcoming environment and a smooth experience for the CTC Company including guest artists and student actors. This position works with Production Manager to organize travel, housing, and other logistical arrangements for guest writers, directors, designers, and actors. This position also works with Producer and artistic department to schedule auditions for both professional and student actors and provides other logistical support for the Casting Consultant.
 
ESSENTIAL FUNCTIONS:
• Coordinate travel and accommodations arrangements for the company and guest artists to CTC, or for CTC personnel for tours and transfers. Provide local transportation to guest artists for groceries, to and from the airport, etc.
• Regularly update all-staff on guest artist travel schedules
• Request and deliver per diems for guest artists and handle all travel reimbursements
• Provide welcome materials and local information to guest artists in appropriate format
• Closely track and reconcile all expenses related to company management
• Manage electronic on-boarding process for new artists including background check requests as needed
• Work with Casting Consultant to execute adult and student actor auditions for all productions.  Coordinate logistics of auditions including advertising, scheduling, and room set-up
• Make offers to student actors and serve as point of contact for parents and schools
• Generate student actor documents
• Execute season auditions as required by AEA
• Communicate salient information to the Managing Director, Artistic Director, Marketing and Development to facilitate the creation of events centered upon guest artists
• Communicate with CTC’s Theatre Arts Training program regarding current or former educators or students who might be suitable for casting in main stage productions
• Record and report accurate information re: casting for each production to appropriate parties
• Assist with casting of CTC’s Performing Apprentices 
• Works with each season performing apprentices to provide insight and mentorship throughout season as needed
• Schedule and train Student Actor Supervisor staff for each production and act as their day to day contact
• Coordinate meals for actors and/or crew as dictated by Collective Bargaining Agreements with Actors’ Equity and IATSE
• Plan and execute show-specific events for the company, hosting approximately 30+ events per season, serving between 25-150 people per event.  Events include, but are not limited to, meet and greets, bagel Fridays, opening night post-show cast/crew receptions and closing events
• Keep green rooms, kitchens, staff lounge and actor lounge organized and stocked
• Manage needs of CTC apartment and coordinate cleaning, maintenance and resources necessary to maintain it and make it a welcoming environment for guest artists
• Coordinate, schedule and complete payment for stage door attendants, accompanist or any other personnel needed for auditions and rehearsals
• Assist with VISA applications for international artists
• Other duties as assigned
 
POSITION QUALIFICATIONS:
 Competency Statement(s)
• Organization – Ability to manage highly detailed logistics for multiple projects simultaneously
• Autonomy - Ability to work independently with minimal supervision
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Project Management - Ability to organize and direct a project to completion
• Tactful - Ability to show consideration for and maintain good relations with others
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal
• Relationship Building - Ability to effectively build relationships with customers and co-workers
• Accurate - Ability to perform work accurately and thoroughly
• Liaise Effectively –Ability to facilitate effective communication between parties
• Verbal Communication – Ability to express and understand information through spoken words
• Written Communication – Ability to express and understand information in writing
• Attention to Detail – Ability to be careful about detail and thorough in completing work tasks

 Experience
Experience working with theatre artists and actors required.  Customer service experience required.
 
SKILLS & ABILITIES:
 
Computer Skills
Must be competent in Microsoft Office (Word, Excel, Powerpoint, Outlook), internet-savvy (search engine use, research, etc), and comfortable tracking and reconciling expenses.
 
Certificates & Licenses:
Valid driver’s license and clean DMV report required.
 
TO APPLY:  
Email letter of interest and resume, in pdf format, with “Company Manager” in the subject line to Andrew Robertson, Director of Human Resources, at productionjobs@childrenstheatre.org.


Carpenter/Draftsperson
 
Children’s Theatre Company is seeking qualified candidates for the position of Carpenter/Draftsperson.  This is a seasonal full-time hourly position that is covered by the collective bargaining agreement with IATSE Local 13, AFL-CIO.  Benefits include medical and dental insurance, vacation and sick leave, paid holidays and a 403(b) retirement savings plan. 
 
POSITION SUMMARY:
The Carpenter/Draftsperson, under the direction of the Technical Director, is part of a team responsible for building, installing, maintaining and striking the scenery for all CTC productions. The Carpenter/Draftsperson is also responsible for creating some construction drawings to be used in the scene shop. 
 
PRINCIPLE RESPONSIBILITIES:
• Build scenery for CTC productions and events using a wide variety of construction materials and methods typically used in the theater
• Load-in, maintain, and strike scenery for CTC productions and events
• Assist the Technical Director in the production of technical drawings for scenic elements based on the designer drawings, using AutoCAD 3D modeling, to be built by the shop staff or by subcontracted labor
• Work collaboratively with other members of the organization to provide support for cross departmental projects
• Perform routine maintenance in the scene shop and theatrical venues as needed
• Actively work to promote a safe, healthy, and productive working environment in the scene shop
 
REQUIREMENTS AND QUALIFICATIONS:
• Experience in regional theater or commercial scenery production, or a combination of relevant experience and training  
• Working knowledge of basic scenic carpentry, welding, rigging, sewing, hydraulics, pneumatics, and theatrical automation
• Proficient in AutoCAD 2014 or later, Microsoft Office (Word, Excel, Outlook)
• Working knowledge of standard theatrical construction drafting techniques
• Knowledge of safe work practices to reduce the risk of injury
• Requires flexibility, creative problem solving skills, clear communication skills, and the ability to build positive working relationships
 
TO APPLY:  
Email letter of interest and resume, in pdf format, with “Carpenter/Drafter” in the subject line to Andrew Robertson, Director of Human Resources, at productionjobs@childrenstheatre.org.


Corporate Sales Coordinator
 
Children’s Theatre Company is seeking qualified candidates for the position of Corporate Sales Coordinator. This is a full-time position with Monday through Friday office hours with occasional evening and weekend work.  Benefits include medical and dental insurance, vacation and sick leave, eight paid holidays, and a 403(b) retirement savings plan.
 
POSITION SUMMARY:
In collaboration with the Director of Marketing and Communications, the Corporate Sales Coordinator is responsible for two revenue streams: group ticket sales and corporate buyouts. The Corporate Sales Coordinator is responsible for marketing and sales to corporate and community partners and other groups, as well as managing some corporate or large group events.
 
ESSENTIAL FUNCTIONS:
• Plan and execute a sales and marketing strategy that will attract and retain corporate and community partners for buyouts and group ticket purchases
• Create effective marketing collateral, in partnership with the marketing and design teams, that will promote the revenue streams under your management
• Build relationships effectively and proactively, in partnership with the marketing and development teams, by attending networking opportunities and representing Children’s Theatre Company
• Provide event management services, when applicable, for corporate buyout and large group clients
• Expose relevant clients to event rental opportunities and work with our Production team to coordinate the rental opportunity. 
 
POSITION QUALIFICATIONS:
EXPERIENCE 
• Experience in sales
• A successful history of managing projects is critical
• Previous experience with group sales or print advertisement preferred
 
SKILLS AND ABILITIES
• Proficiency in Microsoft Office essential. Knowledge of web, social media and email tools and technology strongly desired. 

COMPETENCY REQUIREMENTS
• Sales – A demonstrated ability to help clients see the value proposition in various offerings.
• Communication –Excellent oral and written communications skills
• Customer service – Ability to ensure a positive experience for patrons and partners throughout the sales process
• Attention to Detail – Managing patron records, communications, and ticket orders with a high level of accuracy
• Adaptability – Ability to adapt to rapid pace in a changing workplace
• Nimbleness – Ability to quickly shift direction or focus to respond to changing market conditions or new opportunities
• Time Management – Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines
• Decision Making – Ability to make critical decisions while following company procedures
 
 TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.


Assistant Production Manager

Children’s Theatre Company is seeking qualified candidates for the position of Assistant Production Manager. This is a full-time position with occasional evening and weekend hours.  Benefits include medical and dental insurance, vacation and sick leave, eight paid holidays, and a 403(b) retirement savings plan.
 
POSITION SUMMARY:
The Assistant Production Manager supports the Production Manager with all productions and events as well as in day-to-day operations and administration of the production department. Assist with development and implementation of building-wide health and safety program. Production manage select projects and events. Serve as Rentals Coordinator for all outside rental events. 
 
PRINCIPLE RESPONSIBILITIES:
• Support of creative teams and production process including writing and processing contracts, processing payments, assisting with travel and meeting schedules, assisting with creation of production and technical calendar.
• Office support including correspondence, filing, book-keeping, tracking production budgets, monitoring expense projections, and processing payroll as needed.
• Attend production meetings and run-throughs.  Cover or attend technical rehearsals and preview performances. Liaise with creative team in the absence of Production Manager.
• Attend production department head meetings and postmortems. Take notes and distribute.
• Production manage selected productions and projects, including facilitating communication between creative team and production staff, organizing residencies of creative teams, and organizing design presentations.
• Assist with organization and logistics for touring and transfer productions, including creating technical riders, coordinating trucking, and liaising with venue staff.
• Assist with organization and logistics for internal special events and projects, including annual gala fundraiser.
• Manage day-to-day development and implementation of health and safety program, including stocking supplies, research and implementation of new policies, and scheduling and documenting safety training for staff.
• Coordinate outside rentals. Work with other departments in planning and executing rental events. Answer inquiries and estimate costs. Coordinate in-house elements of rental for client. Act as CTC point person at major rentals.
 
POSITION QUALIFICATIONS:
• Experience in production management office as intern or assistant
• Proficient in Microsoft Office (Word, Excel, Outlook), Adobe Acrobat
• Knowledge of OSHA requirements and proficiency in AutoCAD 2010 or later desirable
• Requires excellent organizational, problem solving, and communication skills
• Valid Driver’s License
 
TO APPLY:  
Email letter of interest and resume, in pdf format, with “Assistant Production Manager” in the subject line to Ellen Baker, Production Manager, at productionjobs@childrenstheatre.org on or before July 1, 2018. 


Director of Community Partnerships and Inclusion

Children’s Theatre Company is seeking a dynamic professional with a passion for the arts and/or youth development and equity, diversity and inclusion to serve as Director of Community Partnerships and Inclusion. This senior level position will lead, plan and implement the strategic direction for the ACT One program which is CTC's cohesive platform for access, diversity, and inclusion in our audiences, our programs, our staff as well as partnerships in key communities.  This position will also lead and develop our community partnerships to create mutually beneficial relationships with key communities.  Reporting to the Managing Director and working closely with both the Managing and Artistic Director, this position contributes to institutional planning and strategy to provide guidance for annual and long term goals.
 
About Children’s Theatre Company
 
The mission of Children’s Theatre Company is to create extraordinary theatre experiences that educate, challenge and inspire young people and their communities.
For over 50 years, Children’s Theatre Company (CTC) has created extraordinary theatre experiences that educate, challenge and inspire. The first theatre for multi-generational audiences to win a Tony© Award for Outstanding Regional Theatre, CTC has welcomed more than 11 million people and is one of the nation’s top 20 regional theatres. CTC is recognized as the nation’s premier theatre for multigenerational audiences serving over 250,000 audiences and artists annually and as a primary developer of new audiences for the arts.
 
During the 2017-18 season, CTC is producing six performances in its main stage programming that include four musicals and two world premieres.  CTC productions feature top ranked directors, designers and Equity actors from the region and the nation, many of whom also work regularly on the stages of major LORT theatres in the area. Through our new play development program, CTC commissions, develops and brings new work to the stage advancing the canon of work for young audiences.  Over the past 20 years, more than 47 new works have been commissioned, developed and produced at CTC.  As a leader in the field, we are committed to ensuring our work has a future life through national partnerships, tours, transfers and licensing via our Plays for Young Audiences licensing division. 
 
CTC’s robust engagement and learning programs annually serve more than 85,000 students ages 2-18. Theatre Arts Training serves nearly 5,000 arts learners each year to build theatre-making skills through sequenced classes during the school year and summer for students at all skill levels. Our nationally recognized Neighborhood Bridges program works in over 30 public school classrooms each year delivering three grade-specific curriculum tracks—Neighborhood Bridges (grade school), Building Bridges (kindergarten), and Early Bridges (preschool). Offering both an intensive, in-depth residency model and shorter, more flexible learning opportunities, Neighborhood Bridges programs bring high-quality, research-based theatre arts and storytelling activities into the classroom, empowering students to become the storytellers of their own lives.  A new program, “Arts as Intervention” is a residency model aimed at supporting the healthy development of young children who have experienced trauma and/or toxic stress.  Our student matinee program offers special school-day performances that allow student groups to attend one or more of our six productions this year.
 
Under the strong leadership of Artistic Director Peter Brosius and Managing Director Kimberly Motes, the theatre is poised for growth organizationally and in its reach locally and nationally.  With an annual budget of over $12.5 million and an endowment of $11.5 million, CTC is financially solid with seven years of balanced budgets.  CTC has two theatre spaces: its 747-seat proscenium United Health Group mainstage, designed in 1974 by Kenzo Tange; and its flexible, 298-seat Cargill Stage, designed by Michael Graves.
 
ABOUT ACT ONE
 
ACT One is CTC's cohesive platform for access, diversity, and inclusion in our audiences, our programs, our staff, and our board. Three interdependent words of action guide our commitment to a future when our theatre is a home for all people, all families, reflective of our community: Access, Connect, Transform.
 
CTC believes that the theatre can be a powerful force to illuminate connections, create common bonds, and to transform lives by building bridges to empathy, understanding, inclusion, and opportunity. Historically, many have been excluded from participating in the theatre due to implications of racism, discrimination, bias and classism. The cost of tickets, accessibility for those with disabilities, and a lack of welcome and invitation to communities of color have created further barriers both real and perceived.
 
As the national leader in the field of theatre for young audiences and their communities, CTC recognizes the urgent need to address these past injustices and inequities on an institutional level. ACT One is our plan to accomplish this internal and external transformation. Access, Connect, Transform.
 
ACCESS: The goal of CTC's Access programs is to identify and mitigate real and perceived barriers to participation for all underserved populations, including cost, transportation, accessibility, language, and unfamiliarity with the value of theatre. Our annual reach through Access is 80,000, more than one-third of our audience each season.
 
CTC will measure success when our audiences, classes and camps, staff, artists, and board reflect the rich diversity of our state and include people from a wider range of:
• Economic Status
• People of Color
• People with varying abilities
• Sexual Orientation and Gender Identity
 
CONNECT: CTC will increase the number of deep and ongoing partnerships that we have in the community. Community connections sharpen CTC’s focus on establishing ways that the value and relevance of theatre connects to the assets and needs of our ever changing community. Over 5,000 attendees each season come to us through connections with diverse service organizations in our community. Every community connection begins as an opportunity for access, and builds when we create opportunities for meaningful, mutually beneficial co-learning and collaboration.
 
CTC will measure success when we expand, deepen, and sustain community partnerships with organizations representing a wider range of:
• Economic Status
• People of Color
• People with Disabilities
• Sexual Orientation and Gender Identity
 
TRANSFORM: CTC will transform into a more diverse and inclusive organization. To stay vibrant and true to our vision, CTC will regularly assess our established practices, messaging, and habits to see how and where we must change. CTC will foster a culture of curiosity that confronts conscious and subconscious discrimination and exclusion and celebrates diversity in our work, our audience, ourselves. Success will be measured when every area of our institution represents and includes a wider range of economic status, race, ethnicity, people with disabilities, sexual orientation, and gender identity, and when we know our work’s relevance to our community. Live theatre has the power to transform lives, and CTC is committed to being an agent of change both internally and externally.
 
Building upon the strengths of past and present work, ACT One moves forward with a cohesive platform to deepen and expand our initiatives, transform CTC and our community, and be the future we imagine.

DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA
 
Minneapolis and the Twin Cities area has a thriving and vibrant arts scene.  The Twin Cities metro area is one of the largest theatre markets in the country, with over 200 theatres.  Minnesota year in and year out ranks near the top nationwide in federal and state arts funding and has a strong history of private arts philanthropy. 
The Twin Cities area is the second largest economic center in the Midwest and is annually ranked as a top area in terms of quality of life.  It is home to several restaurants and chefs that are James Beard nominees or winners.  The Minneapolis park system has been called the best-designed, best-financed and best-maintained in America. 
 
POSITION SUMMARY
 
The Director of Community Partnerships and Inclusion will lead the development and implementation of our ACT One vision through the creation of an effective plan and strategy that brings to fruition CTC’s new three-year strategic plan goals for diversity and inclusion and community engagement to achieve increased representation, relationship building and partnership with four key communities (LGBTQ, communities of color, low socio-economic and people with disabilities) throughout our organization and audience.  The Director will engage with staff and artists to build a welcoming and inclusive culture for our audiences, artists, volunteers and staff.  They will assess potential barriers and develop strategies focused on recruiting and retaining a diverse workforce. This position is a member of the senior staff team and will work with the Diversity, Inclusion and Human Capital Committee of the Board of Directors to realize the goals of the committee.
 
Working closely with executive leadership, senior staff, and the board committee, the Director will operationalize diversity and inclusion work by building cross-cultural organizational competencies, awareness and skills, aligned with CTC's mission. The Director also initiates, develops and grows community relationships to increase equitable inclusion of diverse audiences, artists, staff, and businesses building those relationships to sustainable, mutually beneficial partnerships that result in greater participation. They will provide critical guidance and support to HR and hiring managers with recruitment and hiring efforts focused on attracting diverse candidates. This position will work with HR and senior leadership to continuously build an inclusive culture, with Development to create proposals and raise funds for CTC programs that increase equity, diversity and inclusion and community partnerships and with Marketing and Communications on institutional messaging and sharing outcomes of ACT One work. This job also coordinates appropriate policies, systems, and structures with HR and leadership to fully implement ACT One planning and oversees ongoing assessment, evaluation, and measurement related to ACT One outcomes and goals.
 
ESSENTIAL FUNCTIONS
 
Strategic Leadership
• Lead, develop and implement ACT One vision that aligns and supports CTC’s Strategic Plan 2020
• Build collective institution-wide and community-wide strategies that support ACT One
• Promote and foster CTC’s commitment to a climate of equity and inclusion
• Partner with Development to identify grant funding for key ACT One projects such as the ACT Pass program, Sensory Friendly programming, etc.
• Provide staff leadership to the Diversity, Inclusion and Human Capital Committee of the Board of Directors to achieve Strategic Plan 2020 and ACT One vision
Implementation of ACT One
• Implement activities to increase participation rates by four targeted communities of ACT One (LGBTQ, Communities of Color, Low Socio-economic, People with Disabilities) each year that results in measurable increased representation on staff and stage, as volunteers and as audience members. 
• Implement accessible program services for people with disabilities
• Oversee the Howard Fellow including the application process, selection process, development of the year long experience and evaluation
 
Community Partnerships and Engagement
• Develop framework of community partnership models of engagement at CTC to ensure meaningful, mutually beneficial partnerships
• Engage key organizations serving targeted ACT One audiences and implement programs that are relevant to those communities
• Increase the number of partnerships involved in the life of the theatre and identify funding sources for these efforts where applicable
• Devise strategies and opportunities for deeper engagement of leaders within key communities
• Recommend as appropriate, prospective Board of Directors members from key communities
 
Leadership and Guidance on Internal EDI Efforts
• Participate in and advise on recruiting efforts for hiring to ensure a diverse applicant pool for every position in the organization
• Provide tools and strategies for managers as well as ongoing training on diverse recruiting and hiring
• In partnership with HR, develop and manage strategies for creating a more inclusive culture at CTC
• Determine internal employee involvement in ACT One efforts; develop and encourage appropriate staff committees and groups to increase staff participation in ACT One
• Develop and implement professional development for staff related to creating a diverse and inclusive organization
 
Assessment and Evaluation
• Implement and lead assessments and evaluations that measure quantitative and qualitative progress of ACT One initiatives regarding audience, staff and volunteers and provide reports and analysis based on findings
• In partnership with Marketing and Audience Services, devise ways to measure the diversity of the audience and the degree to which we provide an inclusive experience for our audiences
 
EXPERIENCE
 
• Bachelor’s degree or higher
• 7+ years of experience in non-profit administration; experience in an arts and culture organization a plus
• Experience working on issues of equity, diversity and inclusion with demonstrated success in creating a more inclusive organization; in-depth knowledge of the benefits of diversity; commitment to consistently developing a higher level of cultural competence
• Experience building significant community partnerships; community organizing experience a plus
• Leadership of institutional initiatives and/or new program development 
• Experience collaborating with a team, building consensus, in an environment that is responsive to needs and assets of multiple stakeholders
• Experience building meaningful, mutually beneficial community partnerships
• Experience working with diverse communities (LGBTQ, Disability, Low Income, Communities of Color); in cross-cultural competencies, equity/social justice work 
• Grant and budget management experience
• Outcomes-driven project management
 
SKILLS & ABILITIES
 
• Commitment to the vision and mission of CTC; our ACT One vision; commitment to equity for children and families in TC community
• Strong interpersonal skills; listening skills and high emotional intelligence
• Gifted facilitator and convener; proactive leadership and communication skills
• Ability to identify partnership and collaboration opportunities
• Ability to align CTC mission with diverse community organizations and interests
• Ability to help others identify opportunities for increased diversity and inclusion efforts in their work
• Consensus building approach to organizing community partnerships and programs
• Ability to manage cross-departmental priorities, manage and resolve conflicts, facilitate constructive dialogue
• Attention to details: budget management, grant reporting, data collection
• Perseverance and resiliency
• Data analysis and survey development
• Ability to speak languages in addition to English a plus
• Knowledge and experience with Excel, Word, Powerpoint is required; knowledge of Tessitura and Sharepoint is a plus
 
DIVERSITY AND INCLUSION STATEMENT
 
CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.
 
COMPENSATION
 
Starting pay for this position will be competitive with market pay for this position and will be commensurate with experience.  The range of benefits includes medical, vision and dental insurance, long-term and short-term disability insurance, life insurance, paid time off, and access to 403 (b) retirement plan. 
 
TO APPLY
 
Interested candidates are invited to submit a resume, cover letter and salary requirements to Andrew Robertson, Director of Human Resources via jobs@childrenstheatre.org.  Please include the name of the position for which you are applying in the subject line of the email.


Front of House Associate

Department:    Audience Services                  
Job Status:  Part Time
FLSA Status: Non-Exempt 
Reports To:   House Managers and Performance Supervisors
Work Schedule:   Varies due to performance schedules  

POSITION SUMMARY:
To provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run.  While the primary duties of this position will be front of house to start with, all employees will also be cross-trained in a variety of different departments including ticketing, safety and security, and events.

ESSENTIAL FUNCTIONS:
• Assist in making sure the lobby, theatre, and concession stand are set up before patrons arrive.
• Provide friendly service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issue that arise before and during the performance.
• Work assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manor while making accurate transactions using the Square sales system.
• Assist in making sure that the patrons all leave the theatre safely post performance.  Help clean the theatre and restock concessions and gift shop for the next performance.
• Represent Children’s Theatre Company at both internal and external events as requested
• Attend trainings and meetings as required
• Perform other duties as assigned by the House Manager and/or Performance Supervisor.
• Project the brand image of CTC through actions and behaviors at events and at the theatre

POSITION QUALIFICATIONS:
Must be able to work independently and self-motivate.  Must be able to lift and move items (program boxes, concession boxes, merchandise, etc…) up to 50lbs, assist patrons up and down steps repeatedly, and stand for long periods of time.  Must have a willingness to wear the required uniform (CTC provided shirt) Applicants must be at least 18 years old.
 
Competency Statement(s):
Positive, calm, professional attitude with pleasant disposition and a desire to be a team player.  Excellent customer service and management skills with the ability to communicate effectively with a diverse group of people.  Good attention to detail and sound decision making ability during all types of situations, including ones involving high stress and emergencies.  Must be able to work independently and self-motivate. A passion for the arts is a plus.

Experience
• Customer service experience including working with diverse groups of people
• Previous ushering or customer service experience in a non-profit or arts organization.

Skills & Abilities:
Computer Skills
• Ability to quickly learn institutional programs such as Square and Paycom.

Certificates & Licenses:
The position is required to be certified in CPR/AED/First Aid.  Training is provided for candidates who do not already possess this certification. 
 
Other Requirements:
MUST be available at least two weeknights and one weekend day during the run of performances.
 
To Apply
Please send a cover letter and resume to Andrew Robertson at jobs@childrenstheatre.org.  Please include the title of the position to which you are applying in the subject line of the email.


Ticket Office Associate

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Ticket Office Associate. This is a part-time position with occasional evening and weekend hours required.

POSITION SUMMARY
Provide service to customers in a manner consistent with the high quality performance and service standards of the Theatre by following customer service policies and procedures. Process single ticket, season ticket, and Theatre Arts Training class orders over the telephone, through the mail, and at the ticket office.

ESSENTIAL FUNCTIONS:

  • Answer ticket office phone lines and help patrons in person at the ticket office in a pleasant and timely manner, providing a consistently high level of customer service.
  • Process single ticket, season ticket, student matinee payments, and Theatre Arts Training orders by phone, mail or in person.
  • Do external telemarketing calls to renewing subscribers.
  • Complete necessary data entry, paperwork and procedures for accurate record-keeping and sales.
  • Accurately process all forms of payment for reservations, including occasional cash transactions.
  • Represent Children’s Theatre Company at both internal and external events as requested
  • Attend trainings and meetings as required.
  • Provide additional ticket office and marketing support as required.

POSITION QUALIFICATIONS:

Competency Statement(s)
Preferred candidates will have a professional attitude with pleasant disposition and a desire to be a team player. Candidate must be articulate and have excellent customer service skills with the ability to communicate effectively with a diverse group of people, as well as good attention to detail and sound decision making ability.

Experience
Experience with computerized ticketing system (preferably Tessitura) and phone sales preferred. Experience with Microsoft Office products including Word and Excel a plus. Previous experience in an arts organization a plus.

Education
High school diploma or equivalent required.

SKILLS & ABILITIES:

Computer Skills
Must show a willingness to learn new technology and adapt easily to system changes.

Other Requirements:
MUST be available at least 12 hours per week; availability must include at least one weeknight AND one weekend day. Flexible night and weekend availability preferred.

SEND RESUME AND COVER LETTER TO:
Andrew Robertson – Director of Human Resources: jobs@childrenstheatre.org. Please include the name of the job or jobs to which you are applying in the subject line of your email.  



 

Privacy Policy

Thank you for reviewing the privacy policy and disclaimer.

Children’s Theatre Company (“CTC”) is committed to providing a safe online experience. We collect no personally identifying information, unless you choose to provide us with that information. This statement of Privacy applies to the CTC website and governs data collection and usage. By using the CTC website, you consent to the data practices described in this statement.

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